Cookie & Privacy Policy

The information thus collected includes:

• Log and Usage data: log and usage data are service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Service and which we record in log files. Depending on how you interact with us this log data may include your IP address, device information, browser type and settings and information about your activity while using the Service (e.g. date/time stamps associated with your usage, pages visited, searches and other actions).
• Device data: we collect device data such as information about your computer, phone, tablet or other device used to access our Service. Depending on the device used, this data may include information such as your IP address, device and application identification numbers, browser type, hardware model, internet service provider and operating system.
• Location data: we collect location data such as information about your device’s location. The exact scope of the location data collected depends on the type and settings of the device you use to use our Services. You can opt out of allowing us to collect location data by disabling your location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of our Services.

Information collected from other sources

In order to enhance our ability to provide you with relevant marketing, offers and services, we may obtain information about you from other sources, such as public databases, social media platforms and other third parties for purposes of targeted advertising and event promotion. This information includes mailing addresses, email addresses, user behavior data, IP addresses, social media profiles. If you interact with us on a social media platform using your social media account, we receive Personal Information such as your name, email address… Any Personal Information that we collect from your social media account depends on your account’s privacy settings.

Tracking technologies and cookies

We use cookies and similar tracking technologies (such as beacons, tags and scripts) to collect data, track activity on our Service and store certain information, as well as to analyze and improve our Service.

What are Cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by websites and website owners in order to make their websites accessible, or work more efficiently, as well as to provide Us with reporting information.

Cookies set by the website owner are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (e.g. advertising, interactive content and analytics). The use of third-party cookies allows your computer to be recognized when you visit the website in question, as well as certain other websites.

Cookies can be classified according to their function or lifespan.

By function, a cookie is either:

• a strictly necessary cookie, meaning that it is required for the proper functioning of the Website; it enables you to move around the Website and to use its features.
• a functional cookie, meaning that it allows the Website to remember your preferences, in view of providing you with enhanced and personalised features.
• a performance cookie, meaning that it collects information on how visitors use the Website, e.g. which pages are visited most often, the time spent on these pages etc.
• a targeting cookie, meaning that it is used to provide content that best suits you and your preferences.
• an analytical cookie, meaning that it allows Us to recognise and count the number of visitors of the Website, resulting in anonymous statistics.

By lifespan, a cookie is either:

• a session cookie, meaning that it is erased when you close your browser.
• a persistent cookie, meaning that it remains on your device for a pre-defined period, or until deleted manually.

The specific types of Cookies served through Our Website and the purposes for which they are used, are described above (the specific Cookies served may vary depending on the specific pages you visit):

• On Our Website, Cookies by Google Inc. are used, as part of their Analytics-service. We use this service to keep track of and get reports on how visitors use the Website. As such, We collect information about your surfing behavior and share this data with Google. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.
  For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

Why do We use Cookies?

We use Cookies to guarantee the proper functioning of Our Website, to render Our Website accessible and easy for you to use and to provide you with a personalised functionality based on your interests and preferences. Cookies may also be used to offer you certain services or invite you for certain events. We also use Cookies to collect anonymous statistics that enable Us to understand how and how frequently you use Our Website and to help Us provide better customer service.

How can you control Cookies?

You have the right to accept or reject Cookies. You can exercise that right by setting your preferences in the consent manager. The consent manager allows you to select which categories of Cookies you accept or reject. Essential Cookies cannot be rejected as they are strictly necessary in the functioning of the Website.

The consent manager can be found in the notification banner and on Our Website. If you choose to reject Cookies, you may still visit our Website though your access to some functionality and areas of Our Website may be restricted. You may also set or amend your web browser controls to accept or refuse Cookies. The means by which you can refuse Cookies through your web browser may vary from browser to browser. You can visit your browser’s help menu for more information.

Updates of this Cookie Policy

We may update this Cookie Policy from time to time in order to reflect changes to the Cookies that We use for other operational, legal or regulatory reasons. Please re-visit this Cookie Policy regularly to stay informed about Our use of Cookies and other related technologies.

Contact

If you have any questions about this Cookie Policy, or if you believe that We are using Cookies wrongfully and/or improperly, you can contact us at this email address.

Why do we Process your data?

We Process your Personal Information to provide, improve and administer our Service, to communicate with you, to safeguard security and to prevent fraud, and to comply with applicable legislation. We may also Process your Personal Information for other purposes you have agreed with, for instance:

• To deliver and facilitate delivery of the Service.
  We may Process your information to provide you with the requested (aspects of) our Service, including to evaluate and improve our Services, products and your experience.
• To respond to your inquiries and to offer support if necessary.
  We may Process your Personal Information to respond to your inquiries and to resolve any potential issues that might occur while using our Services. We may also contact you regarding updates or to provide you with information on functionalities, products and services.
• To fulfill and manage your orders.
  We may Process your information to fulfill and manage your orders, payments, returns and exchanges made through our Services.
• To send you marketing and promotional communications.
  We may Process the Personal Information you send us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time.
• To deliver targeted advertising to you.
  We may Process your information to develop and display personalized content and advertising tailored to your interests, location and more.
• To identify usage trends.
  We may Process information about how you use our Service. This allows us to understand how the Service is being used, so that we can improve it.
• To save or protect an individual’s vital interest.
  We may Process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

What legal bases do we rely on to Process your information?

The General Data Protection Regulation (GDPR) and other applicable legislation require us to explain the legal bases we rely on in order to Process your Personal Information. We Process your Personal Information based upon:

• Consent
  We may Process your Personal Information when you have given us permission to do so for a specific purpose. You can withdraw your consent at any time.
• The performance of a contract
  We may Process your Personal Information when we believe it is necessary to fulfill a contractual obligation to you. This includes providing our Service or Processing of Personal Information prior to entering into a contract with you.
• A legitimate interest
  We may Process your Personal Information when we believe it is necessary to achieve a legitimate business interest, provided that such interest does not outweigh your interests, fundamental rights and freedoms. We may, for instance, Process your Personal Information in order to:
  • send you information about special offers and discounts on our products and services;
  • analyze how our Service is used, allowing us to improve it;
  • diagnose problems and/or prevent fraudulent activities.
• Legal obligations
  We may Process your Personal Information when we believe it is necessary for compliance with our legal obligations (e.g. to cooperate with law enforcement, to exercise our rights or to disclose your information in litigation).
• Vital interests
  We may Process your Personal Information when we believe it is necessary to protect your vital interests or the vital interests of a Third Party (e.g. situations involving potential threats to the safety of a person).

How will we store your data?

Storage of your Personal Data

We have implemented appropriate technical en organizational security measures designed to protect the security and privacy of any Personal Information we Process. However, we want to emphasize that, despite these safeguards and efforts to secure your Personal Information, electronic transmissions of information over the internet or information storage technology cannot be guaranteed to be 100 % secure. Therefore, we cannot promise or guarantee that hackers, cybercriminals or other unauthorized third parties will not be able to breach our security and wrongfully collect, access or modify your information. We undertake to protect your Personal Information to the best of our abilities. However, transmission of your Personal Information is at your own risk, so you should always access our Service within a secure environment.

Retention of your Personal Data

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Disclosure and transfer of your Personal Data

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. However, We may share your Personal Information with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information in order to do so. They will not share your Personal Information to any Third Party. They commit to safeguard the information they hold on our behalf and to retain it only for the period required to perform the relevant services. Recipients we may share your Personal Information with include, but are not limited to (i) website hosting service providers, (ii) data analytics services, (iii) data storage service providers, (iv) order fulfilment service providers, (v) payment processors, (vi) user account registration and authentications services and (vii) advertisement networks.

We may also need to share your Personal Information in the following situations:

• Business partners
  We may share your Personal Information with our business partners who offer you certain products, services or promotions (such as tickets, merchandise…).
• Law enforcement
  Under certain circumstances, the Company may be required to disclose your Personal Data under its legal obligations or following a valid request by public authorities (e.g. a court or a government agency). Moreover, the Company may disclose your Personal Data if necessary to (i) protect and defend the rights or property of the Company, (ii) prevent or investigate possible wrongdoing in connection with the Service, (iii) protest the personal safety of users of the Service or the public and (iv) to protect itself from legal liability.

In principle, your Personal Data is Processed at the Company’s offices and in any other place where the parties involved in the Processing are located. This means that your Personal Data may be transferred towards said parties. Your consent to this Privacy Policy followed by the submission of Personal Information implies your agreement to such transfers.

In any case, the Company will take all reasonable and necessary precautions to ensure that your Personal Data is Processed securely and in accordance with this Privacy Policy. Your Personal Data will not be transferred to a party that cannot guarantee adequate protection of your Personal Data.

Third-party websites

Our Service may link to third-party websites, online services or mobile applications and/or contain advertisements from Third Parties that are not affiliated with us and which may link to other websites, services and applications. We cannot offer any guarantee regarding those parties, and we will not be liable for any loss or damage caused by the use of such third-party websites, services or applications. The inclusion of a link towards a third-party website, service or applications does not imply an endorsement by us, and we cannot guarantee the privacy of Personal Data you provide to such parties, nor is it covered by this Privacy Policy. We are not responsible for the content or privacy and security practices and/or policies of any third party. You should always review their policies and contact them directly should you have any questions in that regard.

Your data protection rights

You have a number of rights that allow your greater access and control over your Personal Information. You are entitled to the following rights with regard to your Personal Data:

The right to access – You have the right to access and take note of the Personal Data we hold about you. You have the right to request a copy of your Personal Data.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.

The right to erasure – Under certain conditions, you have the right to request that we erase the Personal Data we hold about you.

The right to restrict Processing – Under certain conditions, you have the right to request that we restrict the Processing of your Personal Data.

The right to object to Processing – Under certain conditions, you have the right to object Processing of your Personal Data. You may for instance object the Processing of your Personal Data if you believe the legitimate interest we are pursuing entails an infringement of your rights under this Privacy Policy.

The right to data portability – Under certain conditions, you have the right to request that we transfer the information that we have collected to another organization, or directly to you.

You can make any of the abovementioned requests by contacting us, using the contact details provided below. We undertake to handle the requests without undue delay, and in any event withing one month of receipt of your request.

If we are relying on your consent, which may be express and/or implied, to Process your Personal Information, you have the right to withdraw your consent at any time. However, you may no longer be able to access certain functionalities of our Service. You can withdraw your consent at any time by contacting us using the contact details provided hereunder.

You can unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link in the emails that we send, or by contacting us using the contact detail provided hereunder. You will be removed from the marketing lists. However, we may still communicate with you for other purposes, such as the administration and us of your account, to respond to requests or for other non-marketing purposes.

Contact

If you have any questions about this Privacy Policy, or if you believe that we are Processing your personal data wrongfully and/or improperly, you can contact us at this email address.